![]() I think there is some error here and I messed up big time. It’s a simple process but it’s important to download the correct version and be connected to the internet. When I go to "Apps", the only app containing "Resolve" in its name is Control Panels. When I click "Install" without Control Panels checked, it shows a brief notification: "Installed" right after with no installation process. The installator allows me to only install DaVinci Control Panels for some reason, and the installation Wizard says I've got DaVinci Resolve 18,5 installed, whereas I don't have it anywhere on my computer.Īlso, for some reason it shows me "Windows 10 (圆4)", meanwhile I have Windows 11. I'm pretty sure I've got the correct version downloaded this time. Like an Activation Key or something.I've installed Studio version by mistake, uninstalled, downloaded free version, installed it, and it stills wants an activation key from me. Would you say this is fair? I live in Brazil and will take some time until I can get it fixed. ![]() I am in a professional environment with many things going on, relying on software that I do love, that I paid for, and because of a fault in your hardware I can´t deliver the videos to my clients. the closest i came to an activation key was this: But it's for US-based customers only. You created the hardware so people don´t use pirate software. I just want davinci resolve studio as cheap as possible, and as fast as possible. ![]() I am a paid customer that bought the software, not the hardware. I hope you are able to help me out with this. I am unable to move back to the free version because I use many tools unavailable there. I bought it a few years back from your website, so not through any reseller (as I remember, not 100% sure on that). Hi, the USB port is working fine, the dongle is not working properly I tried in my notebook. If you are still unable to continue working in the short term and are unable to access an alternative license, please consider uninstalling the Studio version and installing the free DaVinci Resolve to finish your project. Note that these are specific to each manufacturer and we are unable to recommend more specific solutions. If the dongle is indeed detected, your PC/motherboard manufacturer may have a troubleshooting guide, including updating USB drivers, power-cycling the system and/or changing BIOS/system settings. ago Resolve 18 is out of beta and a full version has been released There have been repeated posts detailing issues with certain render cache formats making media appear offline after updating to 18.0.0. ![]() You will need to work with with the reseller directly for further follow up. The dongle is no longer needed with this new version. If that fails, the dongle is likely defective. DaVinci Resolve is the world’s only all in one solution for editing, color, VFX, motion graphics and audio The free version works with virtually all 8bit video formats at up to 60fps in resolutions as high as Ultra HD 3840 x 2160. With the new Davanci Resolve Studio 15.2 comes in a key type activation system. If you have another computer with DaVinci Resolve Studio installed, please try the dongle there. ![]() It would appear from the launch attempts today, that the dongle is not would appear that either the USB hardware (port/controller) is defective, or the dongle is defective. ![]()
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